Terms and Conditions - Atelier Maison & Co.

Terms and Conditions

Payment

100% of the total due, is required to process Atelier Maison & Co. purchases and custom orders. Atelier Maison & Co. is authorized by client to securely keep client’s credit card information, or other type of payment information on file. Trade clients are responsible for paying freight costs with initial purchase associated with each item, as reflected in the purchase order.

Returns

Sale items purchased are final sale. Custom orders cannot be returned, exchanged or refunded.
Stock items purchased directly from the store must be returned or exchanged within 7 days. For returns within permitted time window without a receipt, a store credit or gift card will be issued for the full amount. All items returned for refund must be in like new condition. Client is liable for any damages that may occur as a result of the following: Moving furniture without a trained professional, allowing furniture to sit in uncontrolled climate areas, damage from pets or children, cleaning or washing the items.

Receiving Items

Client understands that provided lead times are estimates and are subject to change by vendors/suppliers. The company will provide a shipping and arrival estimate as accurately as possible prior to the signing of this contract. Atelier Maison & Co. will contact the client to schedule delivery or pickup prior to receiving the items as far in advance as possible. Pickups must be scheduled during pickup hours a minimum of 24 hours in advance. Pick up hours are from 10AM-4PM Monday through Friday and by appointment outside of those hours. Items will be stored at no charge for up to 7 days. Items not picket up or scheduled for delivery will incur a $25 storage fee for each day following the first 7. After 30 days, the item will be put back into inventory if Atelier Maison & Co. is unable to reach the client.

Delivery

White glove delivery service for deliveries within a 100 mile radius, includes placing the item(s) in the space, and removing all packaging and trash. The delivery crew cannot move or rearrange existing furniture, pictures, rugs, electronics, or any client property not purchased through Atelier Maison & co. Nor can the delivery crew mount or hang any items attached to the walls, or otherwise. Client is responsible for measuring doorways or passageways to consider delivery through doorways, the entryway, corners to get around, hallways, or an elevator. The driveway and road will need to be accessible by a medium-sized box truck. Consider if the road is too steep and/or gravel. Client is responsible for disclosing any obstacles for the delivery team and sending pictures to their sales consultant if necessary. Items delivered that cannot fit are subject to a 25% restocking fee. Special requests from the client on short notice are subject to additional fees if they require extra staffing or time. Client is responsible for examining and approving product and premises condition for acceptance at time of delivery and approves release of company liability upon acceptance of items in the space. 48 hour notice is required to reschedule or cancel deliveries.

Long-Distance Delivery

Delivery outside the 100 mile radius from Atelier Maison & Co will require a custom quote and approval from the client.  For these deliveries, expect a 4-6 week delivery window. 

 

Additional Services Provided by Atelier Maison & Co

Installation & Removal Services.  For clients within the 100 mile radius of Atelier Maison & Co, clients may request further assistance from Atelier’s team in advance of delivery which can include hanging of wall art and mirrors, movement of other furniture pieces, case goods, art or accessories.  Restrictions include anything over 50 lbs, anything requiring a ladder, anything electrical, mechanical or plumbing related.  Installation services start at a 2-hour minimum at $75/hour with hours signed off on by the client.  Atelier has a list of preferred vendor for specialized installation services.  Atelier’s team may remove any furniture piece for donation for a fee.  Removals have a fee of $45/item. 

Repair & Alteration Services.  Atelier Maison & Co retains a repair specialist on staff who can make both minor and major repairs and alterations. Repairs and alterations of any kind require a quote to be approved by the client prior to work being done.

Storage and Delayed Delivery.  If you are not ready to have your furniture delivered, Atelier Maison & Co provides receiving and storage services to clients who purchase furniture and furnishings from Atelier.  Client will be provided a monthly fee estimate based on the number of items and types of items purchased.